At HOPE Lingerie Australia, we understand the importance of timely delivery. We aim to deliver your order as quickly as possible. Delivery timeframes below start from the date your order is dispatched. While we aim to meet these timeframes, delays may occasionally occur due to unforeseen issues with third-party couriers or peak periods:

• Standard Shipping: 2–8 business days (metro areas generally faster)
• Express Shipping: 2–4 business days Delivery times may vary during peak seasons, public holidays or promotional periods.

Once your order is dispatched, you’ll receive a tracking number by email so you can follow your delivery every step of the way.

HOPE Lingerie uses a Brazilian sizing system, which may differ from Australian sizing. To ensure the best fit, please refer to the size guide on each product page before purchasing.

• Underwear: Sizes are based on waist and hip measurements (cm).
• Bras: Sizes are based on underbust (band) and bust (cup) measurements.

We strongly recommend measuring yourself and following our size charts carefully, as choosing the correct size is the customer’s responsibility.

HOPE Lingerie prides itself on selecting premium materials that offer distinct benefits and aesthetics:

• Seamless: Designed to sit smoothly under clothing with no visible lines. Ideal for everyday wear and fitted outfits.
• Lace: Made with soft, breathable lace that balances comfort and detail. Designed to feel good on the skin while adding texture and visual interest, suitable for both everyday wear and dressing up.
• Microfibre: Ultra-soft, lightweight and breathable, offering all-day comfort and durability.

Our microfibre is also biodegradable, breaking down faster than traditional synthetic fabrics when disposed of correctly.

Absolutely! We encourage you to explore your personal style and create unique combinations. All our bras and undies are sold as separates, providing you with the freedom to mix and match styles, sizes, and colours to perfectly suit your preferences.

Our collections are designed to offer complementary shades and designs, making it easy to build your ideal lingerie sets.

Yes, indeed. While HOPE Lingerie is synonymous with sophisticated design, our collections are meticulously crafted for both beauty and everyday comfort. We utilize high-quality, soft, and breathable fabrics, combined with expert construction, to ensure our bras and undewear provide excellent support and feel luxurious against your skin throughout your daily activities.

To preserve the exquisite quality and extend the lifespan of your HOPE Lingerie, we recommend following these care instructions:

• Hand wash only.
• Do not bleach.
• Do not tumble dry.
• Drip dry in the shade.
• Do not iron or steam.
• Do not dry clean.
• Do not wet clean.

Proper care ensures your HOPE pieces remain beautiful, comfortable, and supportive for years to come.

We use Shopify Payments to ensure a secure and seamless checkout experience.

• Credit & Debit Cards: Visa, Mastercard and American Express
• PayPal: Available at checkout
• Digital Wallets: Apple Pay and Google Pay (where supported)

Buy Now, Pay Later (BNPL) options will be available soon.

All payments are processed securely through Shopify’s encrypted payment system.

Yes. All payments are processed securely through Shopify Payments, using industry-standard SSL encryption to protect your personal and payment details.

Our website is regularly monitored and updated to ensure a safe and reliable shopping experience.